Business ProfileforEconoShield Windows

We had a meeting with ****** (regional manager) on Oct ** 2019 as an initial consult on getting new windows and doors. After agreeing to the contract and terms as well as the warranty and guarantees our windows and doors were finally installed end of February. 2 older men showed up for install, they were fast however not very detailed to the job. The silicone they used left huge globs and looks horrendous and after a day or two I had to call them back to fix our patio door as it was not installed correctly. I believe he actually came back twice to fit it. We started to.see issues with closing our front door about * years later. The frame was cracking and the door was no longer aligned. We called ***** in the office in May 202*, I sent numerous pictures to her to outline the concerns. ***** later with no return call from them, I call back and finally set a service call up. The door installer showed up, acknowledged all the issues with the door and actually pointed out so many more defects and told me not to worry as warranty will cover it all. After months of nothing, I call back and told they are having issues with warranty on it, told *****, not my problem our door is ****, we need it replaced. I asked for ****** to call me back and here we are end of Nov 2023 and haven't heard from anyone. We want our door replaced as part of the warranty agreement or come take your door and give us our thousands of dollars back! It should not take this long especially when it was an econoshield employee who installed our door that said our door was in fact c*** and so many issues.